Job title: ServiceNow
Job Type: Contract
Location: Knutsford/Radbroke, UK
- 5+ years of ServiceNow experience in designing, developing and delivering ITSM
- Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules
- Configured Applications using ServiceNow tool used in ITIL management
- Functional and technical knowledge of the ServiceNow platform
- Experience in delivering medium to large scale ServiceNow implementations
- ServiceNow System Administrator Certification is a plus
- The integration must happen through ServiceNow MID Server which is an on-prem component. There should not be any cloud to cloud integration.
- The integration must do the data sync from Absolute to ServiceNow in batches and storage the data in staging tables. This data sync is unidirectional i.e from Absolute to ServiceNow.
- Update the exiting Asset CI with the feed received from Absolute and make necessary changes to lists, forms & UI, UI Actions, Business Rules, etc
- Generate Incidents for email alerts generated from Absolute for offline devices
- Develop scripts for Device Freeze and Device Wipe leveraging the Absolute API and create approval workflows to perform these actions through ServiceNow